Features
CallSys is built as a set of modules around a powerful core. Start with what you need today and switch on more as you grow — without changing the way your team works.
Control & scheduling
The scheduling screen gives supervisors an at-a-glance view of new, allocated and completed work — continuously updated by office and mobile systems, with job statuses shown in real time.
When a supervisor can see everything at once and trust the data is live, jobs stop falling through the cracks. The result: faster response, fewer escalations and more time to actually supervise.
The job lifecycle
CallSys guides and assists staff in handling multiple jobs from the moment they are raised through to completion and invoicing.
Capture jobs accurately at the point of contact, with guided diagnostics so the right work — and the right trade — is booked first time.
Offer and book appointments that fit operative availability and the tenant's diary — reducing wasted visits and contact.
Handle reactive emergencies and planned, cyclical and batch works in the same system, with the right priority rules for each.
Plan large programmes of work in advance using reusable profiles — ideal for servicing rounds and cyclical maintenance.
Review, approve and complete jobs with the checks you need — keeping quality high and disputes low.
Automatic escalation rules flag at-risk jobs before deadlines are breached, protecting you from penalties.
Knowing the true cost of every job — labour, rates and materials — is the difference between a profitable contract and a loss-making one. CallSys keeps that detail accurate without slowing the field down.
Rates & costing
Warehousing & van stock
Few job-management systems give you a real grip on stock. CallSys does — and it's one of the things that sets it apart. Track materials from your central warehouse, out to every operative's van, and onto the job they're used on.
When the office can see stock across the stores and every van, operatives turn up with the right parts, jobs are costed accurately, and money stops leaking through over-ordering and lost materials.
Property & asset intelligence
Putting history, attributes and safety warnings in front of the operative protects your staff and your residents — and means fewer repeat visits to get the job done.
Communication, documents & insight
Automatic appointment reminders and status-driven emails and texts keep tenants and clients in the loop — and cut no-access visits.
Store certificates, scanned paperwork and job documents against the property and job — all retrievable in seconds.
Before, during and after photos captured on site provide proof of work, support disputes and improve quality control.
A library of standard reports plus fully customisable reporting puts the numbers managers need to drive performance at their fingertips.
Every action is logged. Demonstrate compliance, resolve queries and protect your organisation with a complete, tamper-evident history.
Built-in support for satisfaction surveys lets you measure, monitor and improve the resident experience contract by contract.
Administration & control
With an open architecture and granular configuration, CallSys adapts to your processes — not the other way round.
At a glance
Cohesis