Integrations

Fits straight into your back office

CallSys is designed to work alongside the systems you already run. Proven, off-the-shelf interfaces — or bespoke ones built for your operation — let jobs flow in from your housing or ERP platform and progress flow back automatically, so your teams stop double-keying and your data stays in step.

How it works

Jobs flow in, progress flows back

We specialise in refining business processes and smoothing work-flow. To do that, we work closely with other systems providers to deliver seamless integration between CallSys and your other back-office systems.

  • Inbound job loading — repairs raised in your housing/ERP system appear in CallSys ready to schedule
  • Outbound status updates — completions, costs and outcomes flow back to the source system
  • Appointment booking — offer and confirm appointments across connected systems
  • Finance & payment — feed completed, costed work into finance and ERP platforms, and approved payments into your accounts payable system

No more double keying

When the housing system, the control room and the field operative all share one live version of the truth, errors and delays disappear — and your people get their time back.

Proven connections

Systems CallSys already talks to

CallSys ships with established interfaces to a wide range of UK housing management, asset, ERP and finance platforms, including:

NorthgateHousing / Integrator
COINSFM
Orchard
CivicaServitor
OHMS
TechForgeRepairs
Agresso
Cedar
BASDA
MicrosoftDynamics
+ more

Plus SMS and email gateways, document/scanning workflows and an external API for custom connections.

Beyond the back office

Connected communication and data

SMS & email gateways

Automated, status-driven texts and emails keep tenants and clients informed without manual effort.

Client Webview

Give clients secure visibility of job progress and compliance status — reducing inbound queries.

API integration

API connectivity and a flexible job-loading framework let us connect CallSys to almost any system you run.

Open architecture

CallSys can often be adapted or extended to meet different or changing business needs — so a new system in your estate doesn't mean a new headache.

Need a connection we don't list?

We'll build the missing piece

With third-party cooperation we develop interfaces to other systems. If CallSys doesn't already offer a perfect-fit solution for your business, we're always happy to discuss the development of the extra functionality you need.

Talk to us about your systems

One connected operation

Let's map CallSys onto your systems

Tell us what you run today and we'll show you how CallSys fits — book a demo to see the integrations in action.